Maintenance Policy
Defines how Your Organization performs and controls system maintenance — including tool approval, remote maintenance safeguards, and personnel authorization — so maintenance activity does not become a security gap.
Maps to CMMC Level 2 MA.L2-3.7.1 · CMMC Level 2 MA.L2-3.7.5
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Purpose
Routine and emergency maintenance touches the same systems that everyday security controls protect — patching, hardware servicing, diagnostics, and vendor support sessions all require privileged access and can bypass normal safeguards if not controlled. This policy defines how Your Organization performs and controls system maintenance so that maintenance activity itself does not become a security gap.
Scope
This policy applies to all maintenance activity — routine, preventive, and corrective — performed on Your Organization information systems, servers, network equipment, and endpoints, whether performed by internal staff, vendors, or manufacturer support personnel, on-site or remote.
8 more sections in the full template
Scheduled maintenance · Maintenance tools · Remote maintenance · Maintenance personnel · Equipment sanitization · Post-maintenance verification · Roles and responsibilities · Review cadence. Download the full document above, or open it in CMDash to fill in your organization name and effective date automatically.
Use this policy for real, not just on paper
“Open in CMDash” pre-selects the Maintenance Policy template the first time you create a policy — your organization name and today’s date fill in automatically, and it lands as a DRAFT you can edit before publishing.